Understanding Our Customers
This person views customer service as a strategic issue by incorporating improvement targets into all aspects of their work.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person puts the customer at the centre of their thinking rather than just talking about customer issues superficially.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person nurtures and sustains strong positive working relationships with internal/external stakeholders/customers.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person ensures their team has a customer/stakeholder management plan with clear goals that are monitored and reported on regularly.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person is able to articulate how what their team does contributes to and positively impacts the customer experience.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
Comments for the area of Understanding Our Customers
What are two things this person does well?
What are two things this person could do better/differently?
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