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Q1=1~Person I am providing feedback to:
S1=01~
Q2=1~My relationship to this person
S1=05~|1~4~Self|2~3~Manager|3~2~I am their Direct Report|4~1~I am their Peer
Q3=1~This person views customer service as a strategic issue by incorporating improvement targets into all aspects of their business planning
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q4=1~This person puts the customer at the centre of their thinking rather than just talking about customer issues superficially
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q5=1~This person nurtures and sustains strong positive working relationships with internal/external stakeholders/customers
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q6=1~This person ensures their team has a customer/stakeholder management plan with clear goals that are monitored and reported on regularly
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q7=1~This person is able to articulate how what their team does contributes to and positively impacts the customer experience
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q8=1~What are two things this person does well?
S1=01~
Q9=1~What are two things this person could do better/differently?
S1=01~
Q10=1~This person ensures everyone in their team has real clarity and collective ownership around the business outcomes they and their group are expected to deliver
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q11=1~This person demonstrates urgency for getting the job done, applying intentional thought and a disciplined approach in everything they do
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q12=1~This person willingly accepts big challenges and despite unanticipated difficulties, works to resolve them rather than hiding behind process or blaming others
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q13=1~This person uses their influence to help remove roadblocks that impede performance and prevent progress toward their objectives
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q14=1~This person develops comprehensive business plans aligned to AXA's overarching strategy and tirelessly measures progress towards these
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q15=1~This person accepts that there are times when you need to make a call and run with a decision that may not be 100% perfect but is headed in the right direction.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q16=1~This person does not want or need ever increasing amounts of information before making sound decisions or taking action.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q17=1~What are two things this person does well?
S1=01~
Q18=1~What are two things this person could do better/differently?
S1=01~
Q19=1~This person behaves in ways consistent with AXA's values and encourages others to do the same
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q20=1~This person constructively challenges those who do not support AXA's values or who behave in ways inconsistent with these values
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q21=1~This person has the courage to raise difficult or potentially confronting issues constructively with the person concerned rather than sweeping them under the carpet
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q22=1~This person makes well considered big, bold calls rather than sitting on the fence, or waiting to be directed
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q23=1~This person admits their mistakes, immediately looks for solutions that mitigate damage to the AXA brand and then identifies and shares their key learnings
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q24=1~What are two things this person does well?
S1=01~
Q25=1~What are two things this person could do better/differently?
S1=01~
Q26=1~This person fosters a team spirit where people look out for each other and support one another in order that the team is achieving to high levels
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q27=1~This person quickly and fairly deals with any difficult, sensitive team issues so as to avoid anything festering and threatening a strong team dynamic
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q28=1~This person is a strong advocate for the team they are part of, profiling their successes and sharing their progress on projects with other parts of the organisation
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q29=1~This person gives people real ownership and accountability for their work while expecting them to seek out help and advice as and when needed
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q30=1~This person harnesses the strengths and diversity of the individuals in their team to get the best outcomes for AXA
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q31=1~What are two things this person does well?
S1=01~
Q32=1~What are two things this person could do better/differently?
S1=01~
Q33=1~This person supports others to find challenging/stimulating work/projects that will take them outside their comfort zones as a means of developing their skill/capabilities
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q34=1~This person encourages others to identify what they do well and where their opportunities for improvement are and to formulate this in a performance and development plan
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q35=1~This person delivers high quality motivational feedback that leaves people feeling good about themselves and motivated to continue their performance
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q36=1~This person delivers courageous developmental feedback that identifies what others need to do better/differently and leaves them feeling motivated to strive hard for the necessary improvements
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q37=1~This person seeks feedback from others about what they are doing well (motivational feedback) and what they could do better/differently to improve their performance (developmental feedback)
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q38=1~What are two things this person does well?
S1=01~
Q39=1~What are two things this person could do better/differently?
S1=01~
Q40=1~This person formulates strategies and plans aligned to AXA's aspirations for growth, positive brand awareness and increased market share
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q41=1~This person makes well thought through, original and compelling contributions to discussions about AXA's future direction
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q42=1~This person is genuinely committed to AXA's vision/direction and talks about it in ways that connect and resonate with others
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q43=1~This person creates a sense of purpose for others through ensuring they understand how what they do connects into and helps make progress toward AXA's vision
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q44=1~This person adopts a longer term perspective to all their actions to ensure alignment with AXA's vision and direction
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q45=1~What are two things this person does well?
S1=01~
Q46=1~What are two things this person could do better/differently?
S1=01~
Q47=1~This person has an intuitive sense of how situations can unfold potentially impacting intended outcomes and prepares well in advance to take fullest advantage of this change in circumstances
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q48=1~This person identifies possible future risks around today's decisions and generates options to mitigate them going forward
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q49=1~This person is able to change direction seamlessly and without resistance when required even if emotionally committed to the previous course of action
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q50=1~This person monitors business and industry trends so as to have early warning of opportunities and/or risks on the horizon and quickly recommends sound alternative actions
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q51=1~This person proactively identifies when they need to change their thinking/approach or when their may be potential business benefits to AXA for changing its position/approach and develops appropriate options and recommendations
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q52=1~This person applies breakthrough versus status quo thinking to the way they plan and deliver their work thereby creating additional value for the organisation and so positioning AXA as an industry leader
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q53=1~What are two things this person does well?
S1=01~
Q54=1~What are two things this person could do better/differently?
S1=01~
Q55=1~This person identifies early on when initiating a new piece of work those persons' who will have an interest in it and invites their involvement and keeps them in the loop about progress.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q56=1~This person is up-front and transparent about their own, their groups motives/agendas when undertaking joint pieces of work/projects.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q57=1~This person works effectively with others across the organisation and with external stakeholders to deliver on agreed business outcomes.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q58=1~This person proactively and constructively challenges other parts of the business - even when it takes them outside their comfort zone.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q59=1~This person responds non-defensively to other parts of the organisation critiquing their work and thinking in order that AXA gets the best outcomes.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q60=1~This person builds and sustains emotionally connected relationships with others across the business versus relying on task and transaction based interactions.
S1=05~|1~1~Strongly Disagree|2~2~Disagree|3~3~Tend to Disagree|4~4~Tend to Agree|5~5~Agree|6~6~Strongly Agree|NA~ ~Not Applicable
Q61=1~What are two things this person does well?
S1=01~
Q62=1~What are two things this person could do better/differently?
S1=01~